RETURN & EXCHANGE POLICY
What is your return policy for online purchase(s)?
You can return any item(s) that you are not completely happy with, within 14 days of receiving your item ordered from our online store. All items must be returned to us undamaged, unsoiled, unwashed, unaltered and unworn. All items must be returned in their original condition including the original packaging, price tags and labels. For hygienic purposes, items such as socks are not returnable.
Any refunds will be made via store credit(s). If the item(s) have been discounted either by promotion or discount codes, the amount refunded will be based on the net amount paid. Delivery charges that were paid during the initial order will not be eligible for any refund. Each Malaysian Ringgit (MYR) spent is equivalent to 1 store credit. Store credit(s) will be valid for 1 month from the date of issuance.
Jerasia Apparel Sdn Bhd reserves the right to deny a refund or exchange if the items do not meet the return policy requirements above.
Can I exchange my item(s) purchased online at your physical Trio stores?
Yes. Please present your online tax invoice to verify your purchase. We only accept exchanges at physical stores. No refunds are allowed. If the price of the exchanged item is lower than the original price, the difference will not be refunded.
All item(s) for exchange must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn, within 14 days of receiving your item ordered from our online store.
All item(s) for exchange must be returned in their original condition and include the original product packaging, price tags, and labels.
Can I exchange my item(s) via courier?
Yes. Kindly contact our customer service team for assistance. If the exchange is due to an error on our part, we will refund the courier charge to you via store credits (kindly email a copy the courier charge receipt to our customer service team). Otherwise, you are required to bear the cost of the courier service for the returned item(s).
Once the item(s) are received and determined to meet the Return & Exchange Policy requirements, we will refund the value of the item(s) via store credit(s) and you may then place a new order.
Each Malaysian Ringgit (MYR) spent is equivalent to 1 store credit. Store credit(s) will be valid for 1 month from the date of issuance.
When do I receive my refund once I have returned the item?
This return process may take up to 14 business days from receiving your item. An email will be sent to you once your store credit has been approved. Please be informed that our customer service team will contact you for any additional information if necessary. Refunds may take longer than 14 business days if there is a delay in your reply.
What should I do if I have received the wrong item or if my item is damaged?
In the unlikely event that you received an incorrect or damaged item(s), please contact our customer service for further assistance.